Welcome to Marwood Residential Home, Loughborough & Precious Care Home, Nottingham
With many years’ experience, the Management Team of Precious Care Homes LTD Group pride themselves on offering a professional and high standard of care service for our residents.
Residents need a home where individuality is emphasised, by staff who have time to give attention to small detail, and where they have the choice of enjoying the company of other residents.
Our staff always strive to preserve and maintain the dignity, individuality and privacy of our residents and to ensure their needs are met. Such needs may be physical, cultural, psychological, spiritual, emotional and social. Find out more about our team
Residents are encouraged to participate in the development of their own individualised, person centred care plans in which the involvement of family and friends may be appropriate and is greatly valued. Find out more about our Activities
Our Care Homes use a digital care system for all aspects of residents' Care Planning and Risk Assessments.
Core values of care which are fundamental to the Philosophy of our Care Homes:
PRIVACY: The right of a resident to be left alone and undisturbed whenever they wish.
DIGNITY: The understanding of a resident's needs and treating them with respect.
INDEPENDENCE: Allowing a resident to make their own decisions and think and act for themselves.
CHOICE: Giving a resident the opportunity to select for themselves from a range of alternative options.
RIGHTS: Keeping all basic human rights available to the residents.
FULFILMENT: Enabling the resident to realise their own aims and helping them to achieve these goals in all aspects of daily living.
All Care Staff within the Care Home will be appropriately trained to deliver the highest standard of care in a sensitive manner. A continuous staff-training programme is implemented to ensure that these high standards are maintained in line with the latest developments in Care Practices.
Frequently Asked Questions
I’m currently looking for a care home. Will I be able to view one of your homes before deciding whether I want to move?
Yes of course. Deciding on a care home is a life-changing and significant decision and we understand how important it is for people to get a feel for what their new home may be like. Initially, staff will provide a virtual tour of your chosen home via Zoom or Skype so you can become familiar with different areas of the home, how big it is and what it looks like. You will be shown key areas, such as a bedroom, living areas, dining spaces and any garden or outside areas.
If you like what you see, either yourself as the resident or a designated family member will then be invited to visit the home. It may not be possible to show you all parts of the home during the pre-visit, but we do our best to ensure you see enough to get a good feel for the services we offer and the friendly caring environment we provide. Anyone taking part in a tour will be asked to sign our visiting protocol, undergo an LFD Covid-19 test, have their temperature taken and be asked to wear PPE in line with our infection control guidance. Visitors will be asked not to touch surfaces, equipment or doors during their visit.
How will you assess my care needs before coming to stay at one of your homes?
We are conducting exactly the same thorough assessment of individual care needs as we did prior to the pandemic; the only difference is these are carried out via telephone calls and internet calls with new residents and their families rather than in person. Our care teams also liaise with other health professionals, local GPs and any home care providers to make sure we have as much information as possible to enable us to put together a detailed individual care plan ahead of your arrival.
Before I come to stay, what else will you do to help me adjust and get ready for the move?
Prior to your arrival, our care staff will be in touch with you or a family member to answer any questions and find out as much information about you as possible, including your hobbies and interests, the things you like and don’t like and any particular aspects of your daily life which you wish to continue once you come to stay with us. We’ll also conduct any follow-up calls with relevant health professionals before you arrive with us. Our aim is to make the transition to your new home as easy and comfortable as possible.
What will happen on the day of admission during the Covid-19 pandemic?
We understand that when the day arrives for you to move out of your current home to come and stay with us properly that it will be emotional and physically draining, that’s why we will have a small team of staff ready to meet you on your arrival and make you feel at home straight away. Unfortunately, due to Covid-19, there are a few formalities we will need to do quite soon upon your arrival such as an initial Covid-19 test, temperature check and some basic observations, but we will be right by your side during these initial checks and tests. Once they are all done, our staff will be ready to show you to your new room and other areas in the home so you can begin to feel comfortable with your surroundings. We can do this at your pace, so you have time to take everything in and adjust.
Will I have to self-isolate in my bedroom if I come to stay with you during the Covid-19 pandemic?
If you are coming to stay with us from your own home or an interim care facility, you will not need to self-isolate if you are fully vaccinated against COVID-19 and have not had contact with a COVID-positive person. We will ask you to complete a testing regime prior to your stay and during the first 7-days with us.
If you are coming to stay with us following a hospital admission, we will need to follow different guidelines which means you will need to spend the first 14-days in your own room. We tend not to use the phrase self-isolate because it implies that residents are left alone and this is never the case in our homes, even if you are a new resident coming to stay with us. Where possible in our homes, we have created safe areas to accommodate new residents who are joining us during the pandemic. In these areas staff are on hand to help you settle in, providing whatever assisted care is necessary for individuals, whether that be sitting and talking to you in your room, helping to arrange your belongings or assisting you with walks outside in the gardens.
What assistance will I get during the 14-day introductory period from care home staff?
Our approach is to develop individual person-centred care plans so that you get the level of care and assistance you require and want during your stay with us. As mentioned above, during the first 14 days staff will spend time getting to know you and your needs and you will be assisted in whatever way possible. We have dedicated Activities Organisers who can arrange meaningful activities for you in your room and provide company when you need it.
Will I have to be tested for Covid-19 and how often?
In line with Government guidance for the care sector, all new care home residents will be asked to take a test prior to moving into a home and then again on the day of arrival, followed by a further test on day 7 of their stay.
After that, residents are currently being tested every four weeks for Covid-19 and this is the same for new residents coming to stay with us. You may be asked to undergo further and more regular testing using Lateral Flow Tests should any positive cases within the home be identified.
Will I be allowed to have visitors during the first 14 days after admission?
Yes, the current Government guidance recognises the importance of care home residents receiving visitors. We understand that for new residents staying with us who might be used to seeing family on a regular basis, that maintaining this contact can sometimes help with the settling in process. Newly admitted residents will be asked to identify a visitor who may be designated as an essential care giver which means that they can take an active part in settling you in to your new home. Any visits from this person will take place in a safe way and we will follow the same procedures and guidelines as all other home visits.
Following the first 14-days of your stay, you will be able to nominate up to 3 named visitors in addition to your essential care giver. We also encourage residents to stay in touch with family members and friends either by telephone call or using video calls. This has proved a real success throughout the pandemic and staff are always on hand to help you with technology or assist in any other way such as writing a letter.
What is an essential care giver, and will I be able to designate someone to fulfil this role?
New guidance issued by the Government has highlighted that in ‘exceptional circumstances’ care homes can support residents and their families with identifying an essential care giver. This person might be someone that is able to provide either specific care needs or emotional support to a resident. For example, a resident’s refusal to eat unless they are in the company of a partner or loved one may present a real risk of physical deterioration.
In such circumstances, the essential care giver is deemed to play a central role in delivering care and support alongside professional carers and as such, guidance allows for these people to spend more time in the home and have closer contact with the person they are supporting.
At Precious Residential Home, we will be working closely with residents and their families to help identify where there may be a need for an essential care giver role, particularly when it comes to residents who are new to the home. We believe this will help the settling-in process for residents who have very specific needs. We hope it will also reduce some of the anxiety felt by family members as they help transition their loved one into a new care environment.
It is likely that those people identified as an essential care giver will be spending more time in our homes and will also have closer contact with residents, therefore we will be asking them to take further steps to reduce the risk of infection to themselves, other residents and staff. This will include taking a rapid Lateral Flow Test before each visit to a home, a weekly PCR test and agree to more regular testing if necessary.
Although we continue to face uncertain times, we are moving towards a positive situation and hopefully, over the coming months, we will be able to review our visiting policy as local and national restrictions begin to ease further. In the meantime, we would like to reassure you that you or your loved one will be cared for by a team of highly qualified and dedicated professionals, who put residents at the heart of everything they do.
Who will be looking after me at Precious Residential Home?
Our ‘brilliant’ staff! When you visit and also on moving into our home you will soon get to know familiar friendly faces with dedicated members of staff who will be responsible for making sure your needs are met.
Can I bring my furniture to Precious Residential Home?
We want you to feel at home and would encourage you to bring personal items if you’d like to, as long as space allows. There are some safety regulations on soft furnishings but this rarely causes difficulties.
Can my family visit Precious Residential Home and stay for a meal?
Prior to the pandemic, your family and friends could visit at any time but for the health and safety of everyone and to ensure we follow the correct COVID-19 measures, visits will need to be booked in advance for the time being. Don’t worry, we are very accommodating with visiting times and will work around your family and friends to make sure that visiting times are suitable for all. We are currently unable to offer meals and refreshments to visitors due to COVID-19 restrictions and the need for masks and PPE to be worn during visits but once restrictions are eased, we enjoy nothing more than welcoming your visitors to join you for meals at a small charge.
Can I go out or on holiday?
Yes, subject to appropriate support and your level of need. We can also make arrangements for days out too and sometimes for short breaks and long weekends as well in line with COVID-19 guidelines.
What does it cost to live at Precious Residential Home?
The fees charged depends on your needs, accommodation and support and the type of care you’re looking for. Together we will discuss and assess your requirements and the home manager will give you an inclusive cost for your care and accommodation. Any additional charges and deposit will be discussed and are explained in our contract and other documents which you will need to sign on admission. You may also be eligible for funding from the local authority or the NHS dependent on your care needs and your funding position.
Where can I find funding advice?
We know how complex the means-tested funding position in terms of UK social care is.
If you have assets, assessed by social services above £23,250 in England then it is likely that you will need to fund all of the accommodation care and support costs under current UK legislation. We will be clear on what our fees are on admission.
If you have assets below £23,250 then the Local Authority may fund part or potentially all of your accommodation care and support. Prior to admission we will need to be advised of your financial situation to determine whether or not the Local Authority contribution is adequate enough to cover the full fees. We appreciate this is sensitive and we talk to you and social services colleagues prior to admission.
It is important to understand each person is different in terms of both their needs and funding position. Whilst we cannot give funding advice we will be clear on your fees and charges. You can also find a wealth of information via Age UK or Age Concern https://www.ageuk.org.uk/
Where can I find more information on dementia?
Dementia affects everyone differently and we can talk to you directly about issues or concerns you might be facing. Alternatively, the Alzheimer’s Society has a wealth of information available on its website https://www.alzheimers.org.uk/