FAQS

Yes of course. Deciding on a care home is a life-changing and significant decision and we understand how important it is for people to get a feel for what their new home may be like. Initially, staff will arrange a face-to-face tour so you can become familiar with different areas of the home, how big it is and what it looks like. You will be shown key areas, such as a bedroom, living areas, dining spaces and any garden or outside areas. We can also offer virtual tours if this is to your preference. 

We conduct a thorough assessment of individual care needs with yourself and any family members or friends you would like present, at a place of your choice; this can be at the care home or at your current residence. We can also conduct assessments via telephone or video call where appropriate. With your permission, our care teams also liaise with other health professionals, local GPs and any home care providers to make sure we have as much information as possible to enable us to put together a detailed individual care plan ahead of your arrival.

Prior to your arrival, our care staff will be in touch with you or a family member to answer any questions and find out as much information about you as possible, including your hobbies and interests, the things you like and don’t like and any particular aspects of your daily life which you wish to continue once you come to stay with us. We’ll also conduct any follow-up calls with relevant health professionals before you arrive with us. Our aim is to make the transition to your new home as easy and comfortable as possible.

We understand that when the day arrives for you to move out of your current home to come and stay with us properly that it will be emotional and physically draining, that’s why we will have a small team of staff ready to meet you on your arrival and make you feel at home straight away. Our staff will be ready to show you to your new room and other areas in the home so you can begin to feel comfortable with your surroundings. We can do this at your pace, so you have time to take everything in and adjust.

No. The Government have now updated their guidelines so that care home residents do not need to self-isolate on admission.

Our approach is to develop individual person-centred care plans so that you get the level of care and assistance you require and want during your stay with us. As mentioned above, during your first days staff will spend time getting to know you and your needs and you will be assisted in whatever way possible. We have dedicated Activities Organisers who can arrange meaningful activities for you in your room and provide company when you need it.

No, there is no regular testing for asymptomatic residents.

Yes, the current Government guidance recognises the importance of care home residents receiving visitors. We understand that for new residents staying with us who might be used to seeing family on a regular basis, that maintaining this contact can sometimes help with the settling in process. We welcome visitors to the home but ask that they do not attend if they are displaying symptoms of Covid-19 or other conditions such as coughs and colds. We are flexible with visiting times but ask visitors to avoid mealtimes.

Our ‘brilliant’ staff! When you visit and also on moving into our home you will soon get to know familiar friendly faces with dedicated members of staff who will be responsible for making sure your needs are met.

We want you to feel at home and would encourage you to bring personal items if you’d like to, as long as space allows. There are some safety regulations on soft furnishings but this rarely causes difficulties.

Yes, we enjoy nothing more than welcoming your visitors to join you for meals at a small charge.

Yes, subject to appropriate support and your level of need. We can also make arrangements for days out too and sometimes for short breaks and long weekends as well in line with COVID-19 guidelines.

The fees charged depends on your needs, accommodation and support and the type of care you’re looking for. Together we will discuss and assess your requirements and the home manager will give you an inclusive cost for your care and accommodation. Any additional charges and deposit will be discussed and are explained in our contract and other documents which you will need to sign on admission. You may also be eligible for funding from the local authority or the NHS dependent on your care needs and your funding position.

We know how complex the means-tested funding position in terms of UK social care is.

If you have assets, assessed by social services above £23,250 in England then it is likely that you will need to fund all of the accommodation care and support costs under current UK legislation. We will be clear on what our fees are on admission.

If you have assets below £23,250 then the Local Authority may fund part or potentially all of your accommodation care and support. Prior to admission we will need to be advised of your financial situation to determine whether or not the Local Authority contribution is adequate enough to cover the full fees. We appreciate this is sensitive and we talk to you and social services colleagues prior to admission.

It is important to understand each person is different in terms of both their needs and funding position. Whilst we cannot give funding advice we will be clear on your fees and charges. You can also find a wealth of information via Age UK or Age Concern https://www.ageuk.org.uk/

Dementia affects everyone differently and we can talk to you directly about issues or concerns you might be facing. Alternatively, the Alzheimer’s Society has a wealth of information available on its website https://www.alzheimers.org.uk/