I’m currently looking for a care home. Will I be able to view one of your homes before deciding whether I want to move?

Yes of course. Deciding on a care home is a life-changing and significant decision and we understand how important it is for people to get a feel for what their new home may be like. Initially, staff will arrange a face-to-face tour so you can become familiar with different areas of the home, how big it is and what it looks like. You will be shown key areas, such as a bedroom, living areas, dining spaces and any garden or outside areas. We can also offer virtual tours if this is to your preference. Anyone taking part in a tour will be asked to sign our visiting protocol, have their temperature taken and be asked to wear PPE in line with our infection control guidance. Visitors will be asked not to touch surfaces, equipment or doors during their visit.


How will you assess my care needs before coming to stay at one of your homes?

We conduct a thorough assessment of individual care needs with yourself and any family members or friends you would like present, at a place of your choice; this can be at the care home or at your current residence. We can also conduct assessments via telephone or video call where appropriate. With your permission, our care teams also liaise with other health professionals, local GPs and any home care providers to make sure we have as much information as possible to enable us to put together a detailed individual care plan ahead of your arrival.

Before I come to stay, what else will you do to help me adjust and get ready for the move?

Prior to your arrival, our care staff will be in touch with you or a family member to answer any questions and find out as much information about you as possible, including your hobbies and interests, the things you like and don’t like and any particular aspects of your daily life which you wish to continue once you come to stay with us. We’ll also conduct any follow-up calls with relevant health professionals before you arrive with us. Our aim is to make the transition to your new home as easy and comfortable as possible.

What will happen on the day of admission?

We understand that when the day arrives for you to move out of your current home to come and stay with us properly that it will be emotional and physically draining, that’s why we will have a small team of staff ready to meet you on your arrival and make you feel at home straight away. Unfortunately, due to Covid-19, there are a few formalities we will need to do quite soon upon your arrival such as an initial Covid-19 test, temperature check and some basic observations, but we will be right by your side during these initial checks and tests. Once they are all done, our staff will be ready to show you to your new room and other areas in the home so you can begin to feel comfortable with your surroundings. We can do this at your pace, so you have time to take everything in and adjust.

Will I have to self-isolate in my bedroom if I come to stay with you?

No. The Government have now updated their guidelines so that care home residents do not need to self-isolate on admission, as long as they return a negative Covid-19 test and are not displaying any symptoms. We will ask you to complete a testing regime prior to your stay and on the day of your admission.

There’s no need to worry if you return a positive test result as where possible in our homes, we have created safe areas to accommodate new residents who are joining who have Covid-19. In these areas staff are on hand to help you settle in, providing whatever assisted care is necessary for individuals, whether that be sitting and talking to you in your room, helping to arrange your belongings or assisting you with walks outside in the gardens.

What assistance will I get during the introductory period from care home staff?

Our approach is to develop individual person-centred care plans so that you get the level of care and assistance you require and want during your stay with us. As mentioned above, during your first days staff will spend time getting to know you and your needs and you will be assisted in whatever way possible. We have dedicated Activities Organisers who can arrange meaningful activities for you in your room and provide company when you need it.

Will I have to be tested for Covid-19 and how often?

In line with Government guidance for the care sector, all new care home residents will be asked to take a test prior to moving into a home and we ask them to also test again on the day of arrival. After that, there is no regular testing for asymptomatic residents.

Will my family and friends be able to visit me?

Yes, the current Government guidance recognises the importance of care home residents receiving visitors. We understand that for new residents staying with us who might be used to seeing family on a regular basis, that maintaining this contact can sometimes help with the settling in process. We welcome visitors to the home but ask that they do not attend if they are displaying symptoms of Covid-19 or other conditions such as coughs and colds. We are flexible with visiting times but ask visitors to avoid mealtimes.

Who will be looking after me at Marwood Residential Home?

Our ‘brilliant’ staff! When you visit and also on moving into our home you will soon get to know familiar friendly faces with dedicated members of staff who will be responsible for making sure your needs are met.

Can I bring my furniture to Marwood Residential Home?

We want you to feel at home and would encourage you to bring personal items if you’d like to, as long as space allows. There are some safety regulations on soft furnishings but this rarely causes difficulties.

Can my family visit Marwood Residential Home and stay for a meal?

Prior to the pandemic, your family and friends could visit at any time but for the health and safety of everyone and to ensure we follow the correct COVID-19 measures, visits will need to be booked in advance for the time being. Don’t worry, we are very accommodating with visiting times and will work around your family and friends to make sure that visiting times are suitable for all.  We are currently unable to offer meals and refreshments to visitors due to COVID-19 restrictions and the need for masks and PPE to be worn during visits but once restrictions are eased, we enjoy nothing more than welcoming your visitors to join you for meals at a small charge.

Can I go out or on holiday?

Yes, subject to appropriate support and your level of need. We can also make arrangements for days out too and sometimes for short breaks and long weekends as well in line with COVID-19 guidelines.

What does it cost to live at Marwood Residential Home?

The fees charged depends on your needs, accommodation and support and the type of care you’re looking for. Together we will discuss and assess your requirements and the home manager will give you an inclusive cost for your care and accommodation. Any additional charges and deposit will be discussed and are explained in our contract and other documents which you will need to sign on admission. You may also be eligible for funding from the local authority or the NHS dependent on your care needs and your funding position.

Where can I find funding advice?

We know how complex the means-tested funding position in terms of UK social care is.

If you have assets, assessed by social services above £23,250 in England then it is likely that you will need to fund all of the accommodation care and support costs under current UK legislation. We will be clear on what our fees are on admission.

If you have assets below £23,250 then the Local Authority may fund part or potentially all of your accommodation care and support. Prior to admission we will need to be advised of your financial situation to determine whether or not the Local Authority contribution is adequate enough to cover the full fees. We appreciate this is sensitive and we talk to you and social services colleagues prior to admission.

It is important to understand each person is different in terms of both their needs and funding position. Whilst we cannot give funding advice we will be clear on your fees and charges. You can also find a wealth of information via Age UK or Age Concern https://www.ageuk.org.uk/

Where can I find more information on dementia?

Dementia affects everyone differently and we can talk to you directly about issues or concerns you might be facing. Alternatively, the Alzheimer’s Society has a wealth of information available on its website https://www.alzheimers.org.uk/